Job Description

Reports To: Front Office Manager

Position Summary: To Welcome guests and Sell guest rooms. To have a complete understanding of front office procedures and organizational structure of the hotel. To be an exceptional first point of contact for all guests, whether on the phone or upon arrival at the hotel.

Essential Functions: The following list is not exhaustive and may be supplemented as necessary. Follow the MCHG Mission statement and maintain a positive attitude. Neat, clean, well groomed appearance. Appropriate uniform and name tag. Complete knowledge of reservation system. Knowledge of brand programs. Works in an efficient manner. Completes tasks, job duties, special projects and assignments in a timely manner. Responsible for processing transactions accurately and balancing cash draw. Completing daily transaction reports including checklist completion & accuracy.

Handle all incoming calls completely and professionally. Handle all room and rate changes within hotel specific guidelines and guest needs. Check all VIP reservations and make notes of any special requirements. Coordinate room status with Housekeeping Department. Communicate effectively with management, front desk team and other departments. Maintain clean and safe work areas. Works well as a team member.

Provide information to guests about hotel services, facilities, other amenities and the local area. Communicates effectively with guests to understand their wants and needs, accommodates appropriately with urgency. Represent MCHG in a positive and beneficial way when making contacts within the community .Follows company policies and procedures. Involved in company community projects.

Specific Job Physical Requirements: Must be able to walk/stand a total of 8 hours in a day. Must be able to lift 35-50 lbs. Specific Job Knowledge, Skills and Ability. Communications skills required both written and oral. General knowledge and experience with computers. Customer service skills and experience. Signature Training required and provided. Schedule Requirements. Must be available to work nights, weekends and holidays. Must be reliable to work as scheduled with minimal schedule change requests.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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