Job Description

What we’re looking for:

• You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty. You follow up with customers and use their feedback to promote sales
• You are an active, visible leader; inspiring, motivating, directing, and coaching others
• You comfortably and proactively reach out to customers by phone, email or in-person
• Demonstrated ability to set standards, hold team members accountable while providing and receiving quality feedback
• You maintain a sense of strong business acumen through continuous curiosity around our metrics with a commitment to driving better results to grow the business
• You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in key events in the community to enhance brand awareness
• You are knowledgeable when it comes to computers and technology.
• Bilingual - Spanish speakers a plus

The perks!

• Flexible time off
• 15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays. Adjustments for specific state employment laws.

• Affordable health insurance as low as $8.48 a month with wellness credit and no deductible
• Free vision insurance
• 401(k) match, life insurance, and company paid Short and Long Term Disability
• Internal learning and development platform
• Employee discount, Company and Team Swag
• Perks at Work Program: Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you.
• Casual Dress Code; we want you to come as you are!

What you’ll do:

• Be our customers’ Custom Ink guide from beginning to end
• Satisfy their custom gear needs all while building relationships that keep them coming back again and again
• Cultivate an engaged, motivated team, recruit and hire top talent and maintain appropriate staffing levels
• Strive towards achieving store sales goals and other KPIs and ensure the team is connected to these goals
• Drive proactive outreach efforts for both yourself and the store team in order to build new long lasting relationships
• Work on site and in the local community 100% of the time

How you’ll be measured:

• Convert warm leads and cold calls into new and repeat orders
• Ensure stellar customer service throughout our entire process
• Meet Store revenue goals
• Guide our local outbound outreach program
• Store Performance, Team Satisfaction & Retention (Sales / KPIs, Overall team engagement, and team satisfaction)

How you’ll make a difference:

You’re a coach, community activator, proactive consultant, educator, and think like a local business owner.

You’ll lead the Store teams in creating excitement around Custom Ink in the surrounding local community and with store visitors to increase brand awareness, while advocating for the development of our Store team members. You’ll help create excitement around Custom Ink in the surrounding community and for visitors to the store to increase brand awareness. You understand that Custom Ink is dedicated to delivering a WOW! customer experience and know that it starts with genuine interaction and builds into a long-term relationship. You'll report to the Regional Manager.

Job Type: Full-time

Pay: From $66,300.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: In person

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