Job Description

We are seeking a friendly, customer service focused Front Desk associate to join our team. A successful front desk associate will be responsible for guest registration, creating reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

GENERAL RESPONSIBILITIES:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in; confirm reservations, assign guest rooms
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers, community events, and shuttle fees and schedules
• Maintain knowledge of upcoming events, local area and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types including charges, cash, checks, debit or credit cards
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all hotel and brand standards
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with common computer software programs
• Ability to learn computer software programs and operate property management system
• Must be able to stand for 8-10 hours
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Job Type: Temporary

Pay: $12.00 - $14.00 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Corpus Christi, TX 78418: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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